FAQ
Frequently Asked Questions
Is the packaging discreet?Yes! All Love Pretty orders are sent in plain, unbranded packaging — no logos, no hints, no worries. Only you will know what’s inside.
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How long does delivery take?We aim to dispatch orders within 24 hours.
UK delivery usually takes 2–4 working days, depending on your location.
You’ll receive a tracking number as soon as your parcel ships.
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Do you ship internationally?Currently, we ship across the UK only, but international shipping will be added soon. Stay tuned by following our socials or signing up to our email list.
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What payment methods do you accept?We accept all major debit and credit cards, PayPal, and Shopify Payments — all handled securely.
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What’s your returns policy?Due to the intimate nature of our products, we can only accept returns if the item is faulty or unopened in its original packaging.
If you believe your item is defective, contact our team at
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Can I cancel or change my order?If you need to make changes, please get in touch as soon as possible — once an order has been processed, we can’t always intercept it in time.
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Are the products rechargeable?Yes! Most of our toys are USB rechargeable, and full charging instructions are included in each box.
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Are the products waterproof?Many of our toys are waterproof or splashproof, depending on the model. Check the product description for specific details.
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Still need help?No problem — we’re here for you!
Email our friendly UK-based support team: